FAQ

Need help with your order?

Please call us at 307-264-3238.

We have recently moved and expanded over at 165 K Street, downtown Rock Springs.

Our hours change depending on the season and the demands of our clients, but typically our hours are 9-12 on Mondays, 9-5 Tuesday-Friday, and closed on the weekends.

We design based off your budget. Specific requests will require additional information for a quote. Non specifics are based off of your budget and preferances.

No. We do our absolute best to mimic the style you choose on our website, however, even using the same exact flowers and colors may result in a slightly different look. Each flower is unique in their own way, just like we are.
Our weekly inventory is constantly changing due to availability and freshness. So we may not always have exactly what is on our website. However, we will design it as similar as we possibly can and will always notify you of substitutions. A picture will be sent before delivery so you still see what you ordered.

We send a picture of the arrangement once it has been made and we send a delivery confirmation once it has been delivered. If there are any other status changes to your order, we notifiy you by phone or email so you are never left wondering.

Is there any special information needed to deliver an arrangement to a funeral home?

As long as we know who's service it is for, we can aquire any information you do not have.

Not typically, but sometimes we make exceptions. Please call us directly at 307-264-3238 to work out the details.

If we attempt delivery to the recipient and the address is incorrect, we will call any or all the phone numbers we have on file to find the correct address, at which point we will re attempt delivery. In some cases, there may be an additional delivery charge applied.

What happens to my order when you attempt delivery and the recipient is not at home?

We call the recipient before leaving, to ensure they really aren't home. If we are able to reach them, we schedule a redelivery at a time that works best for them. If we are unable to reach them, we leave a message and bring the arrangement back to the shop. If we have not heard back from them by the end of the day, we will re attempt. If the second attempt is not successful, we will leave a door tag on the door with our contact information. At this point, we will contact you, the sender, to update you on the order. A third attempt will not be made until we have confirmed when they will be home, but we do not give up on calling the recipient until we have reached them to reschedule.

Select your preferred style when checking out. You set the details and your subscription will automatically renew according to the frequency that you set. You can cancel at any time. Changes can always be made mid subscription.

We deliver to most of the Southwest Wyoming region, including Rock Springs, Green River, Farson, Superior, Point of Rocks, Pinedale, Kemmerer, Manilla, etc. Some areas require more than a days notice. We make exceptions for other areas dependant on circamstances and availability.

Yes. We can typically deliver within a specified time with the proper notice. We can also accomodate to last minute requests but availability may vary.
During holidays such as Valentine's Day and Mother's Day, a specified time may be requested but is not guarenteed due to high order volume. It is our priority to do our absolute best and can usually accomodate, however, it is best to have a back up option just in case.

All information is kept private and is saved on a secure network. Your information will never be shared or sold. Privacy is sacred and we respect that.
Disclaimer - If an officer of the law requests information, we will share the information we have on file. This will be the only instant that any information will be shared.

We accept credit cards, cash, check, and can also accept Venmo or Paypal if needed.

Yes! Visit our wedding website https://www.studiodesignsfloralco.com and click the "event inquiry" tab to submit a request for information. Or you can call or text us directly at 307-264-3238

Yes we do! We have an extensive catalog for you to choose your styles and colors from, we will take all your measurements, and have your tuxedo/suit in shop the week of your event. We will give you a call when it arrives so that you can come in to try on the tux/suit. If for any reason the tuxedo/suit does not fit appropriately, we will have time to make any adjustments needed. Then all you have to do is look sharp for your event and return the tuxedo/suit the following Monday, no cleaning neccessary.

Do I have to wear a mask when visiting STUDIO DESIGNS FLORAL & CO. flower shop?

No. Masks are welcome but not required. We respect everyone's own freedoms and choice in the matter.

Yes, we do offer contact-free deliveries. In these cases, we set the item on the porch, take a step back, and get a verbal acceptance for the item. All items are disinfected and precautions are always taken in any case.

Surfaces are always cleaned with a disinfectant between in person interactions. We always disinfect our hands between interactions, such as deliveries or exchange of credit cards. Vases are always disinfected before delivery. See contact-free deliveries for more information.